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Wi-fi Questions

Everything You Need to Know

Why won’t my wi-fi signal reach throughout the house?

Wi-fi is poor at penetrating such things thick walls and metal structures, especially in older houses which tend to be more solidly built than newer houses. Wi-fi can also be susceptible to electrical interference from a wide range of everyday household electrical items, such as microwaves, baby monitors and cordless phones. Always try to locate your router in a central location within the premises if possible to give the best coverage throughout. If an additional broadband socket is required to achieve this, I can install this if necessary after giving you appropriate advice.

My router is located in the best position in my premises, but the WiFi signal is still poor, what can I do?

If you are struggling to get a stable or strong WiFi signal throughout the premises it may be worth installing additional access points in strategic locations to improve this. Contact me for advice and a competitive quote. There are various solutions I offer from running a new cable to the access point, to using your electrical wiring as a data carrying circuit.
All options will be discussed to find the most appropriate for your situation. The equipment I use is top quality but not the cheapest, as I feel that cutting corners with this is a false economy.

The wi-fi signal is strong in my premises, but my connection to the router still drops, what can be causing this?

There are a number of reasons why wi-fi can be unreliable within a property. This can be due to interference from other electrical devices within the premises such as microwave ovens, cordless phones and even baby monitors. The most common reason for wireless drops is due to interference from other wi-fi networks in neighbouring properties.
wi-fi is transmitted from your router on one of 13 different channels, which are universal to all routers in the UK. If there are several signals on the same channel in your area, interference will almost certainly occur. We carry test equipment which will determine the extent of the interference and also which channel is currently the least used in the locality.
This information can be used to change the channel of your router for the most reliable wi-fi signal. Please contact us for advice as changing the channel will involve accessing the menu structure of your router.

I have an extremely fast fibre broadband using a wired connection to my router, but over wi-fi this is much slower, what is causing this problem?

A lot of laptops and wireless devices using the signal are unable to process higher internet speeds due to the wi-fi receiver built into them only being rated up to a certain speed. For the best connection speed on a fibre product it is always advisable to use an Ethernet (hard wired) connection to the router wherever possible.

My service provider is supplying a fibre to the premises connection, but when I carry out a speedtest the results are much lower than they have quoted, what is the reason for this?

With the latest fibre optic broadband connections, it is critical to utilise the best equipment to gain full benefit from the service being provided. We always recommend using hard wired wi-fi access points rather than plug in boosters which will generally cause large losses in speed between each unit.

I don't want lots of unsightly wiring in my property to give full wi-fi benefit to my devices, will I just have to live with plug in boosters giving me a slower speed?

Certainly not, from our experience over many years of installing cabling, it is very likely that most if not all cabling required to install hardwired wi-fi access points can be hidden out of sight within lofts, cupboards and under floors with minimal disruption during installation. We work extremely hard to hide all cabling and will only install visible runs where there is no other option, but this will be in full consultation with yourselves.

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