I was a customer service engineer at BT Openreach for over 10 years. This experience has allowed me to provide a service at the highest standard, whilst providing a more affordable and direct service without going through a call centre, often the cause of much customer frustration.
I provide solutions for broadband, wi-fi & telecom issues to both domestic and business clients throughout Somerset. I also extend my expertise to West Dorset and East Devon.
I am very customer focused, meaning I will spend time listening to what your needs are, and provide solutions to achieve them. I will work around your schedule to offer a dependable service at an affordable price.
My name is Mark Hawks and I worked as a Customer service engineer at BT Openreach for over 10 years, leaving the company in October 2015. Towards the end of my time at BT I felt that the company had lost focus on customer service. This ultimately led me down the path of running my own business. I aim to offer the highest standard of work whilst providing a reliable service to my domestic and business customers.