How much experience do you have working in telecoms?

I worked for BT/Openreach as a field engineer for nearly 10 years installing and fault finding broadband and telephone lines on a daily basis, visiting 3 or 4 separate customers each day, all with very different problems or setups. I have encountered almost every type of fault issue and installation. I take pride in my high standard of workmanship, and will consult with you on every aspect of a job to ensure you know exactly what the end result will be.

What areas do you cover?

I am based near Yeovil in South Somerset, so my main areas of cover are all of Somerset including North Somerset, West Dorset, South Wiltshire, and East Devon. This does not mean I won’t go outside these areas, so please contact me to check. I can often travel further depending on what you require!

What are your hours of operation?

My normal working hours are 0800 to 1700 Monday to Friday and 0900 to 1300 on Saturdays. If you need a job completed outside these hours, please contact me. I am flexible so can normally accommodate most scenarios.

Do I have to wait in all day for you to arrive?

Absolutely not. Once you have made an appointment for me to visit, I will give you a phone call when I am on route to your premises. This means I can work around your schedule, whatever is most convenient.

How long will it take to complete my job?

Not an easy question to answer! If I prove the issue out into the BT network, then typically this can be achieved within the first hour, unless it is a complex issue or setup at your premises requiring testing at multiple points. For alterations and additional installation work, I will give you an estimate of how long that will take to complete after discussing your requirements.

What do you charge for your services?

My call-out fee is £80+VAT, which includes any basic work including any sockets or cabling required. For alterations or more complex installation work, I will quote a fixed price before commencing work. I do not charge to visit and give advice on telecom/broadband or wifi solutions. Full payment is requested on completion of work.

What forms of payment do you take?

I take all forms of payment for work completed – Cash, Cheque whilst on site.  Credit Card or Debit Card payments will be through an invoice sent to you after work is completed.

Surely all my telephone/broadband wiring belongs to BT and they need to fix my fault or complete alterations?

No this is a common misconception. The only part of your telephone line that BT (or other service provider) are responsible for is the cable up to your master point (known as Network Terminating Equipment or NTE). Past this point any wiring within your premises is your property. If a BT/Openreach engineer attends site and proves any fault within your property (including damage or damp issues up to the master) then a charge of up to £130 will be applied to your bill, plus a large hourly rate to resolve the issue.
Contact me before speaking to your service provider, as it could save you a LOT of money!