Phone line faults and alterations

Phone line faults more often than not have a detrimental effect on broadband services, and are almost always linked. Customers often believe that any phone line issue, whether it be in the outside network, or in their internal wiring or setup, must be resolved by BT. This is a common misconception, and only the network back to the exchange from the end user’s point of entry is their responsibility. If a BT engineer is despatched, and finds any fault within the curtilage of a property, then a substantial charge is applied.
I provide a full faulting location service, proving whether the issue is within the customer’s own property, (which I can generally fix on the day), or within the external BT network, in which case a fault report will need to be raised with the customer’s service provider.